Verbal S.W.A.T. (Strategies With Authority & Tact)
About the Workshop
Length: 8 hours
The objective of this training is to minimize or eliminate verbal crisis by using the learned skills and understanding both verbal and non-verbal communication. Many participants have spoken of feeling empowered in relating to both customers and co-workers. This ultimately has caused them to feel more satisfied and productive with his/her work environment. Jesus Villahermosa makes this information applicable to any person in any occupation with real-life scenarios and interactive presentations.
Motivate teams, employees and staff by equipping them with a new set of skills they can draw on in their daily life that empowers them with strategies of authority and tact:
- Active listening skills to react with calmness
- Engage in proactive Pre-Interview Calming Strategies
- Understand and cue in on body language
- Learn the A, B, C's of emotional control
- Diffuse by utilizing both body language and verbal calming techniques
- Use body language signals to predict the direction of a conversation
- Manage and control, so you can manage yourself, others and situations effectively and safely
- Elevate environmental awareness
- Learn verbal self-management tools
- Turn threatening into safe and controlled
- Interact and role play for retention and better understanding of the taught techniques
Upcoming Verbal S.W.A.T. Seminars:
CUSTOM WORKSHOP Crisis Reality Training can create the Verbal S.W.A.T. Workshop to meet your company's schedule and group size. Contact: Crisis Reality Training, Inc. for more information.
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